ITIL Components: Overview

The Information Technology Infrastructure Library (ITIL) defines the organisational structure and skill requirements of an information technology organisation and a set of standard operational management procedures to allow the organisation to manage an IT operation and associated IT infrastructure. The operational procedures are supplier independent and apply to all items of equipment within the IT Infrastructure.

The 'library' itself comprises seven distinct sets: Service Support; Service Delivery; ICT Infrastructure Management; Planning To Implement Service Management; Applications Management; The Business Perspective; and Security Management. Within these sets are the specific descriptions and definitions of the various ITIL disciplines.

ITIL was originally created by the CCTA under the auspices of the British government, and ITIL is a registered trademark of the UK Government's Office of Government Commerce (usually known as the OGC).

The two most commonly used sets (the core sets) are Service Support and Service Delivery. The disciplines within these are as follows:

-Incident Management
-Problem Management
-Configuration Management
-Change Management
-Release Management
-Service Desk

-Service Level Management
-IT Financial Management
-Capacity Management
-Availability Management
-IT Service Continuity Management
-IT Security Management


Certification
There are three levels of certification for ITIL: Foundation Certificate, Practitioners Certificate and Managers Certificate. For those holding these certificates, we are maintaining the ITIL Certification Register. If you are qualified, please feel free to add your details.


ISO 20000
For corporate/organizational certification, the relevant emerging standard is ISO 20000. This is quickly emerging to be a central driver for ITSM, and is conceptually the framework within which ITIL itself operates

The further details about ITIL component will be in the next posting.